Job Description
Join Philadelphia Customer Solutions as a Local Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to provide exceptional support to our Philadelphia community. No experience required – we offer comprehensive paid training to ensure your success. Enjoy competitive pay, benefits, and the opportunity to grow with a company that values local talent. Apply today and become the voice of our brand!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call resolution and satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet and quiet home workspace for hybrid options
- Philadelphia residency preferred (local candidates encouraged)
- Must pass background check and drug screening