Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth! We're urgently hiring passionate individuals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Apply today to become part of our customer-centric culture!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with empathy and professionalism
- Resolve billing, technical, and product-related issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed monthly performance metrics (CSAT, resolution time, call volume)
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced, high-volume settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends during peak seasons