Job Description
Immediate Start! Urgent Hiring for Local Customer Service Representatives in Long Beach, CA.
Join our dynamic team at CustomerFirst Solutions and become the voice of our valued customers! We're seeking passionate individuals with exceptional communication skills to deliver outstanding support in a fast-paced environment. This is your opportunity to launch a rewarding career in customer service with competitive pay and full-time benefits. No prior experience required—comprehensive training provided!
Why Join Us?
- Competitive hourly wages with performance bonuses
- Comprehensive health, dental, and vision benefits
- 401(k) matching program
- Advancement opportunities within the company
- Positive, collaborative team culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening