Job Description
Join NexCare Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional service while building meaningful connections with local clients. Enjoy a flexible part-time schedule with comprehensive paid training and opportunities for growth in a supportive environment. If you thrive in dynamic settings and value helping others, this is your chance to launch a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and company protocols
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and soft skills
- Represent NexCare brand values in all customer interactions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail or call center
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Valid Texas driver's license (for occasional off-site events)