Job Description
Join our award-winning customer care team in Tucson! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Arizona-based clients. Paid training provided – no experience necessary! Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Perfect for career changers and those seeking stability in the service industry. Apply today and become part of Tucson's most trusted customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Tucson-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to escalate complex cases when needed
- Meet/exceed performance metrics including quality scores and resolution times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or retail experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Valid Arizona driver's license (for occasional client meetings)
- Pass background check and drug screening