Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth, TX! We're urgently hiring dedicated professionals to deliver exceptional customer experiences in a fast-paced, supportive environment. This is your chance to make an immediate impact while growing your career with a company that invests in its people.
Why You'll Love Working With Us:
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
- Modern, collaborative workspace in downtown Fort Worth
- Recognition programs for top performers
We're hosting an exclusive hiring event to fill multiple positions immediately. Bring your energy and customer-focused mindset – we'll provide the training and tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to enhance customer journeys
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional markets
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) highly desirable