Job Description
Immediate Start Opportunity in Memphis, TN! Join our award-winning customer service team and become the voice of our community. We're seeking passionate individuals to deliver exceptional support to local customers through phone, email, and chat channels. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. No nights or weekends!
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with Windows OS and CRM software
- Ability to navigate multiple systems simultaneously
- Strong typing speed (40+ WPM)
- Flexibility to work occasional overtime