Job Description
Join our award-winning team as a Local Customer Service Representative and make an immediate impact! We're hiring passionate professionals to deliver exceptional support to our Las Vegas and Georgia-based clients. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in dynamic environments and excel at problem-solving, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Process orders, returns, and account modifications using proprietary CRM systems
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Continuously update product knowledge to provide accurate information
- Meet performance targets including response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a call center environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to multitask and prioritize in fast-paced settings
- Flexible availability including evenings and weekends
- Pass background check and drug screening