Job Description
Urgent Hiring Event! Join Community Connect Solutions as a Local Customer Service Representative in Houston, TX. We're seeking passionate individuals to deliver exceptional support to our community-focused clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities. Apply now to be part of our dynamic team serving Houston residents and businesses!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, service, and technical issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document interactions and maintain accurate customer records
- Meet/exceed performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in local business context
- Strong communication skills with ability to adapt to diverse customer needs
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Ability to work flexible hours including weekends for peak demand periods
- Valid Texas driver's license for occasional on-site client visits