Job Description
Join our award-winning remote team as a Local Customer Service Representative and enjoy the flexibility of working from home with weekly pay! We're seeking passionate professionals to provide exceptional support to customers across Ohio and Pennsylvania. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and make a real impact in your community—all while enjoying competitive compensation and a supportive virtual environment.
Why Work With Us?
- Weekly direct deposit pay
- Comprehensive paid training
- Health benefits package
- Career advancement opportunities
- Home office equipment provided
Responsibilities
- Handle inbound/outbound customer calls via phone and digital channels
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for quality and speed
- Identify upsell opportunities based on customer needs
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Ability to work flexible hours including evenings/weekends
- Ohio or Pennsylvania residency required