Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy weekly pay, comprehensive benefits, and a supportive culture that values growth. Our upcoming hiring event on June 20th offers on-the-spot interviews and same-day offers for qualified candidates.
Why Choose Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement
- Flexible scheduling options
- Recognition programs and team incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives during local events
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Local Charlotte residency required