Job Description
Join our award-winning team as a Local Customer Service Representative in Charlotte, NC! We're hosting an exclusive hiring event for motivated professionals seeking weekly pay and career growth opportunities. At CustomerFirst Solutions, we empower our employees with industry-leading training, flexible scheduling, and a supportive work environment.
Why Work With Us?
- Weekly pay schedule for immediate financial flexibility
- Comprehensive benefits package including health insurance and retirement plans
- Clear career advancement path to supervisory roles
- Modern, collaborative workspace in Charlotte's vibrant Uptown district
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve product inquiries, billing issues, and service complaints efficiently
- Document customer interactions using our CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to work flexible shifts including evenings and weekends
- Valid North Carolina driver's license (for occasional off-site events)