Job Description
Join our award-winning team in Dallas as a Local Customer Service Representative! We're seeking passionate professionals to deliver exceptional support to our Texas-based clients. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Dallas. Immediate start available for motivated individuals ready to make an impact.
Responsibilities
- Handle inbound/outbound calls and emails from Dallas-area customers
- Resolve billing inquiries, product issues, and service complaints
- Document interactions in CRM system with 100% accuracy
- Collaborate with local teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvements for Dallas market
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in Texas market
- Proficiency with CRM software and MS Office Suite
- Fluent English with clear, professional communication
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid Texas driver's license (if field visits required)