Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our client's success! We're seeking dedicated professionals to deliver exceptional support directly from our Atlanta hub. With comprehensive paid training, you'll master industry-leading tools and build rewarding relationships with local clients. Enjoy competitive benefits, career advancement pathways, and a vibrant team environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions, orders, and service requests using proprietary CRM systems
- Document interactions accurately and maintain detailed case histories
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Identify upsell opportunities based on client needs
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Positive attitude with client-first mindset
- Reliable transportation to Atlanta office