Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee! We're seeking passionate individuals to deliver exceptional support to our community members. This immediate hire position offers competitive pay, comprehensive training, and growth opportunities within our supportive environment. Help us make a real difference in people's lives while building a rewarding career.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with empathy and professionalism
- Resolve customer inquiries regarding services, billing, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with genuine customer focus