Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the freedom of daily pay! We're seeking passionate individuals to deliver exceptional customer experiences in Milwaukee, WI. This full-time role offers immediate start with competitive compensation, comprehensive training, and a supportive team environment. Perfect for those seeking financial flexibility and career growth in the heart of Wisconsin.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues and process payments with 98% accuracy
- Document interactions in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex escalations
- Meet daily performance metrics (30+ calls, 95% satisfaction rate)
- Participate in ongoing product knowledge training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening