Job Description
We're urgently hiring passionate Local Customer Service Representatives to join our award-winning team in Houston! As the frontline of our business, you'll create exceptional customer experiences while solving real-world problems. If you thrive in fast-paced environments and want to make an immediate impact, this is your moment. Our inclusive culture offers growth opportunities, comprehensive benefits, and a supportive team environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve complex issues using empathetic communication and problem-solving skills
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to deliver seamless solutions
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong conflict resolution abilities
- High school diploma or equivalent
- Bilingual (English/Spanish) highly valued
- Available for flexible shifts including weekends