Job Description
Join our award-winning team as a Local Customer Service Representative in Los Angeles! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Be the voice of our brand and make a real difference!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account management
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including weekends
- Spanish fluency highly desirable
- Positive attitude and resilience under pressure