Job Description
Join PhillyConnect Solutions for our exclusive Hiring Event and launch your career in customer service excellence! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to Philadelphia-area residents. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within our community-focused team. Our modern downtown office offers a collaborative environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives for enhanced service delivery
- Represent our brand with professionalism and local community awareness
- Support seasonal projects and community outreach programs
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours including weekends
- Philadelphia residency or deep local knowledge
- Bilingual (English/Spanish) candidates strongly encouraged