Job Description
Join our dynamic team as a Local Customer Service Representative in Fresno, CA! Enjoy the unique benefit of daily pay while delivering exceptional support to our community-based clients. This role is perfect for proactive communicators seeking stable employment with immediate financial flexibility. We're hosting a hiring event on June 20th – apply today to start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using multi-channel support tools while maintaining SLA compliance
- Process transactions, returns, and account modifications with 99% accuracy
- Document interactions in CRM system and escalate unresolved cases to supervisors
- Collaborate with team members to improve service protocols and customer satisfaction
- Participate in daily briefings and ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong typing skills (40+ WPM) and technical aptitude
- Ability to work flexible shifts including weekends/holidays
- Valid government-issued ID and clean background check
- Bilingual English/Spanish speakers highly encouraged to apply