Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth! We're seeking enthusiastic entry-level professionals to deliver exceptional support to our community. This is your opportunity to launch a rewarding career in customer service with immediate training and growth potential. Enjoy a collaborative environment, competitive benefits, and the chance to make a real impact on customers' daily lives.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using empathetic communication and problem-solving
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with patience and resilience
- Authorized to work in the United States
- Willingness to work flexible shifts (including weekends)