Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta, Georgia! We're seeking dedicated professionals to deliver exceptional customer experiences with comprehensive paid training provided. Enjoy a stable full-time position with competitive benefits and career growth opportunities in a dynamic, supportive environment. No prior experience required – we'll equip you with all the skills needed to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow established protocols
- Collaborate with team members to address complex customer needs
- Continuously improve product knowledge and service techniques
- Meet/exceed performance targets including call quality and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible schedules including evenings/weekends
- Proficiency with basic computer applications
- Customer service experience or relevant background is advantageous
- Must pass background check and drug screening