Job Description
Join our award-winning customer service team and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals in Houston to deliver exceptional support to our diverse client base. No nights or weekends required, with comprehensive training provided. Grow your career while making a real impact in your local community.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries within 5 minutes
- Process orders, returns, and account modifications with 99% accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with billing and logistics teams for complex issue resolution
- Meet weekly performance metrics including CSAT scores and call volume targets
- Participate in monthly training sessions to enhance product knowledge
- Identify upsell opportunities for premium service packages
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce experience preferred)
- Strong typing skills (45+ WPM) with multitasking ability
- Excellent communication skills in English and Spanish bilingual a plus
- Ability to work rotating weekends if needed (1 weekend/month)
- Pass background check and drug screening
- Must reside within Houston metropolitan area