Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the voice of our community! We're urgently hiring motivated individuals in Detroit to provide exceptional support to local clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a supportive team environment. Help us deliver outstanding service while building a rewarding career in the heart of Detroit. Apply today and start making a difference!
Responsibilities
- Handle inbound/outbound calls and digital communications from local customers
- Resolve inquiries, complaints, and service requests efficiently
- Process orders, updates, and account modifications accurately
- Document interactions in CRM system with meticulous attention to detail
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Strong communication skills with clear, professional demeanor
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Problem-solving aptitude and empathy-driven approach
- Flexibility to work weekends/shifts as needed
- Valid work authorization and clean background check