Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional support to our Austin-based clients. Enjoy competitive pay, flexible scheduling, and growth opportunities within our dynamic team. No prior experience required – we provide all the tools you need to succeed. Apply today and become part of Austin's premier customer service community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues efficiently using our CRM system
- Document interactions accurately in customer profiles for continuity
- Collaborate with support teams to address complex customer needs
- Meet or exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements to enhance customer experience
- Act as brand ambassador while representing Austin Connect Solutions values
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication skills in English (Spanish fluency a plus)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and commitment to continuous improvement
- Must pass background check and drug screening
- Valid Texas ID and reliable transportation