Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support to San Francisco residents. This full-time role offers immediate start opportunities, competitive compensation, and career growth potential. As a vital link between our clients and customers, you'll resolve inquiries with empathy and efficiency while representing our brand values. Enjoy a modern workspace in downtown SF, comprehensive benefits, and training programs designed to accelerate your career.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM systems (Salesforce preferred)
- Document interactions accurately in customer profiles and maintain compliance protocols
- Collaborate with local teams to improve service quality and customer retention
- Participate in quarterly community outreach initiatives and local events
- Meet daily performance metrics including AHT (average handle time) and FCR (first contact resolution)
- Train on new products/services and contribute to knowledge base updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in local/regional markets
- Proficiency with CRM platforms and Microsoft Office Suite
- Exceptional communication skills with multilingual abilities a plus
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving abilities with attention to detail
- Valid California driver's license for occasional field visits
- Pass background check and drug screening