Job Description
Join Oakland Community Services as a Local Customer Service Representative and become the heart of our community-focused team. We're seeking passionate individuals to deliver exceptional service to Oakland residents starting immediately. This is your chance to make a tangible impact while growing professionally in a supportive environment.
As a key member of our customer experience team, you'll handle diverse inquiries with empathy and efficiency. We provide comprehensive training and a collaborative culture where your contributions are valued. If you thrive in fast-paced settings and want to serve your community, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve complex issues using company protocols while maintaining customer satisfaction
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Identify opportunities for process improvements and innovative solutions
- Adhere to compliance standards while handling sensitive customer information
Qualifications
- Minimum 1 year customer service experience in a local service environment
- Exceptional communication skills with multilingual capabilities (Spanish/Tagalog preferred)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to remain calm under pressure during high-volume periods
- Strong problem-solving abilities with attention to detail
- Valid California driver's license (for occasional off-site appointments)
- High school diploma or equivalent; college degree preferred