Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with weekly pay and comprehensive paid training! We're seeking passionate individuals in New York to deliver exceptional customer experiences while enjoying competitive compensation and growth opportunities. No experience? No problem – our paid training program equips you with all necessary skills.
What Makes Us Special:
- Weekly paychecks for immediate financial relief
- Full paid training (4 weeks) covering systems, products, and soft skills
- Clear career path advancement to senior roles
- Health/dental benefits after 90 days
- Modern downtown Manhattan office with transit access
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document all interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to escalate complex issues
- Meet/exceed weekly performance metrics (CSAT, resolution time)
- Participate in ongoing training to master new products/processes
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including weekends/holidays
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent active listening and de-escalation abilities
- Valid NY state ID or driver's license
- Pass background/drug screening (company-provided)
- Resilience under pressure with positive attitude