Job Description
Join MetroConnect Solutions as a Local Customer Service Representative in Mesa, AZ! We're urgently hiring dedicated professionals to deliver exceptional support to our Arizona-based clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive team environment. Our Mesa office features modern facilities and a collaborative culture focused on community impact. Apply today to become part of our mission to elevate local customer experiences!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for Mesa-based clients with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems and knowledge bases
- Process transactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Meet/exceed performance metrics for response time, resolution rate, and CSAT
- Support local community outreach initiatives organized by Mesa office
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market preferred
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear Arizona regional dialect awareness
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including weekends and holidays
- Valid Arizona driver's license for occasional local client meetings
- Background check and drug screen required