Job Description
Join our award-winning team as a Local Customer Service Representative in Virginia! We're seeking passionate individuals to deliver exceptional support to our community. No experience required – we provide comprehensive paid training to set you up for success. Enjoy a supportive work culture, career advancement opportunities, and the chance to make a real difference in your local area. Apply today and start your journey with Virginia Connect Solutions!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and billing concerns efficiently using our proprietary CRM system
- Document interactions accurately in our customer database for continuity of service
- Collaborate with technical teams to escalate complex issues when needed
- Meet and exceed monthly performance metrics for customer satisfaction and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills with a customer-first mindset
- Basic computer proficiency with ability to learn new software quickly
- Reliable transportation to our Richmond office location
- Ability to work flexible shifts including evenings and weekends
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening