Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee! We're seeking passionate individuals to deliver exceptional support to our community while advancing their careers through our comprehensive paid training program. Enjoy competitive pay, benefits, and a dynamic work environment where your growth is prioritized. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
- Meet performance metrics for resolution times and satisfaction
- Support community-focused initiatives and local partnerships
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with willingness to learn new tools
- Positive attitude with dedication to customer satisfaction
- Reliable transportation and punctuality
- Passion for serving the Milwaukee and Illinois communities