Job Description
Join Apex Support Solutions as a Local Customer Service Representative in Raleigh, NC and enjoy the stability of weekly pay! We're seeking empathetic professionals to deliver exceptional support to our community-based clients. This role combines the convenience of local work with competitive benefits and growth opportunities. If you thrive in people-focused environments and want to make a tangible difference in your community, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve complex service issues
- Identify opportunities to enhance customer experience workflows
- Train new hires on service protocols and community-specific needs
- Meet weekly performance metrics for resolution rates and satisfaction scores
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years of customer service experience in local/regional markets
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal communication and conflict resolution skills
- Ability to work flexible hours including weekends during peak seasons
- Valid North Carolina driver's license for occasional local travel
- Spanish fluency strongly preferred for bilingual support