Job Description
Join our award-winning team as a Local Customer Service Representative and become the voice of our North Carolina clients! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive compensation, comprehensive benefits, and flexible scheduling while making a tangible impact in your local community. Our cutting-edge remote work infrastructure ensures seamless connectivity and professional growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with local partners to coordinate service deliveries and special requests
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in monthly team training sessions to enhance product knowledge
- Identify upsell opportunities through consultative customer engagement
Qualifications
- Minimum 2 years customer service experience with proven conflict resolution skills
- High school diploma or equivalent; college degree preferred
- Exceptional verbal/written communication with neutral American English accent
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Reliable high-speed internet connection and quiet home workspace
- Strong problem-solving abilities with attention to detail
- Availability for flexible shifts including evenings and weekends
- North Carolina residency required for local client assignments