Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in Pennsylvania's thriving customer service sector! We're seeking passionate individuals to deliver exceptional support to our community-based clients. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment where your growth is prioritized. Perfect for career changers and recent graduates seeking stability and advancement opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve complex issues using multi-channel communication tools
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for resolution time and customer satisfaction scores
- Proactively identify process improvements to enhance service quality
Qualifications
- High school diploma or equivalent; associate degree preferred
- Resident of Pennsylvania with reliable transportation
- Strong communication and active listening skills
- Ability to learn new technologies through our paid training program
- Problem-solving mindset with attention to detail
- Flexibility to work occasional evenings/weekends during peak seasons