Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant San Jose! We're seeking passionate individuals with no prior experience to deliver exceptional support to our community. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. This is your gateway to a fulfilling career in customer service with opportunities for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to enhance service quality
- Participate in ongoing training to develop product knowledge
- Meet performance metrics including resolution times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication and active listening skills
- Ability to navigate multiple software applications simultaneously
- Strong problem-solving and critical thinking abilities
- Patience and resilience in challenging situations
- Reliable transportation to our San Jose office
- Flexible availability including evenings and weekends