Job Description
Join our award-winning customer experience team in Oklahoma City! NexServe Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic, growth-oriented environment. Perfect for local professionals seeking stability and advancement opportunities.
Why Join Us?
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Handle inbound/outbound calls and digital inquiries from local customers
- Resolve product/service issues using CRM tools and knowledge bases
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce with precision and attention to detail
- Collaborate with field teams to resolve complex customer needs
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience valued)
- Strong written/verbal communication skills
- Ability to multitask in fast-paced environment
- Basic Microsoft Office proficiency
- Flexibility to work rotating weekends
- Oklahoma residency required for local market knowledge