Job Description
Join Oklahoma Connect Solutions as a Local Customer Service Representative and become the heart of our community support team! We're seeking passionate individuals to deliver exceptional service to Oklahoma City residents. Enjoy a supportive environment, competitive compensation, and opportunities for growth. Immediate start positions available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Contribute to process improvements through feedback and suggestions
- Maintain thorough knowledge of local services and promotions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills and problem-solving abilities
- Ability to work flexible shifts including weekends
- Proficiency with Microsoft Office and CRM software
- Must pass background check and drug screening
- Local Oklahoma City residency preferred