Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to deliver exceptional support to our Texas-based clients. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment. As a key member of our team, you'll build lasting relationships while advancing your professional skills. Apply today and become part of a company that invests in your growth!
Responsibilities
- Handle inbound/outbound calls, emails, and chats from local customers with professionalism
- Resolve inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with internal teams to resolve complex customer issues
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening
- Resident of Texas with reliable transportation