Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville! We're urgently hiring compassionate professionals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Apply today for our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate records in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Represent our brand with professionalism during all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local business setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and conflict resolution expertise
- Availability to work flexible shifts including weekends