Job Description
Join our dynamic team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional support to our community while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities. Apply today to become an integral part of Detroit's customer service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution and satisfaction
- Contribute to process improvement initiatives
- Support community outreach programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Flexibility to work weekends/holidays as needed
- Local Detroit residency preferred