Job Description
Join Memphis Community Solutions as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Memphis residents starting immediately. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a tangible impact in your own backyard. No relocation required – this is your chance to build a meaningful career locally while helping neighbors solve everyday challenges.
Responsibilities
- Handle inbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, service, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer experience workflows
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local business environment
- Proficiency with Salesforce and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Ability to work rotating shifts including weekends
- Bilingual (English/Spanish) certification strongly preferred
- Valid Tennessee driver's license for occasional field visits