Job Description
Join our dynamic team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional support to our community during weekend shifts. This role offers the flexibility of weekend hours while making a real impact on local customer satisfaction. Enjoy a supportive environment with competitive compensation and opportunities for growth within our nationally recognized customer service organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with team members to ensure seamless customer experiences across all channels
- Participate in ongoing training to enhance product knowledge and service techniques
- Meet performance metrics for response time, resolution rate, and customer feedback
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong communication skills with clear articulation in English and Spanish
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Ability to work independently while maintaining collaborative team spirit
- Flexible availability for weekend shifts (Saturday/Sunday) and holidays
- Passion for helping others and problem-solving in customer-facing roles