Job Description
Join Albuquerque Connect Services as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to our New Mexico clients. This part-time role offers immediate start with flexible scheduling and the opportunity to make a real impact locally. Enjoy a supportive team environment, competitive pay, and the satisfaction of helping neighbors resolve inquiries efficiently. If you thrive in fast-paced settings and value customer connections, this is your chance to grow with Albuquerque's leading service provider.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Albuquerque-based clients
- Resolve billing, technical, and service issues with empathy and accuracy
- Document interactions in CRM systems while maintaining data confidentiality
- Collaborate with local teams to escalate complex cases and improve processes
- Meet performance targets for response time and customer satisfaction metrics
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in local or regional business
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills in English and Spanish
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving skills with attention to detail
- Valid New Mexico driver's license (for occasional local errands)