Job Description
Join our award-winning team as a Local Customer Service Representative in Fort Worth, TX! We're urgently hiring for multiple positions with a dedicated hiring event scheduled for next week. This is your chance to launch a rewarding career in customer service with industry-leading benefits and growth opportunities. Virginia residents are also encouraged to apply for remote positions – ask us about relocation assistance!
Why Choose Us?
- Comprehensive training program with paid certification
- Health, dental, and vision insurance on day one
- 401(k) with company matching
- Paid time off and flexible scheduling
- Clear advancement path to team lead/supervisor roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document all interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Participate in monthly performance reviews and skill-building workshops
- Support Virginia-based clients during cross-team projects
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving with empathetic customer approach
- Available to attend our mandatory hiring event on [Date]