Job Description
Join our award-winning customer service team at City Connect Services and become the voice of our San Francisco community! We're seeking passionate individuals to deliver exceptional support to local residents while building meaningful connections. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown workplace. Our commitment to employee development ensures you'll thrive in this role while making a tangible impact on our city's daily life.
Responsibilities
- Provide empathetic, accurate support to local customers via phone, email, and in-person interactions
- Resolve inquiries regarding city services, billing, and community programs with efficiency
- Document cases in CRM systems and maintain detailed customer records
- Collaborate with cross-functional teams to address systemic service issues
- Participate in quarterly community outreach initiatives
- Contribute to process improvement workshops
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local government or community-focused role
- Exceptional communication skills with multicultural fluency
- Proficiency in CRM software (Salesforce preferred)
- Ability to navigate municipal databases and service portals
- Strong problem-solving skills with conflict resolution aptitude
- Available to work flexible shifts including weekends