Job Description
Join our award-winning customer service team in Oklahoma City and launch your career without prior experience! ConnectCare Solutions is seeking passionate individuals to provide exceptional support to our local community. As a Local Customer Service Representative, you'll be the first point of contact for customers, ensuring their needs are met with professionalism and care. We offer comprehensive training, flexible scheduling, and a supportive work environment designed for growth. Enjoy competitive pay, benefits, and the opportunity to build a long-term career in customer service.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and efficiency
- Resolve billing, account, and service-related issues using company systems
- Document interactions accurately in CRM software for quality assurance
- Collaborate with team members to resolve complex customer escalations
- Maintain product knowledge through ongoing training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills with clear, professional diction
- Ability to navigate multiple software systems simultaneously
- Patience and problem-solving aptitude for diverse customer needs
- Reliable transportation to Oklahoma City location
- Positive attitude and commitment to teamwork
- Basic computer literacy and typing proficiency