Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're seeking passionate professionals to deliver exceptional support to our Georgia clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our next hiring event is on October 15th at our downtown Atlanta hub. Apply now to become part of our community-focused service excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM systems and escalate when necessary
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Contribute to process improvements through feedback and performance metrics
Qualifications
- Minimum 1 year customer service experience in a local market setting
- Exceptional communication skills with clear Southern dialect proficiency
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent; college degree preferred
- Must reside in Atlanta metropolitan area