Job Description
Join Atlanta's premier customer service team! We're hosting an exclusive hiring event for passionate individuals seeking immediate career opportunities. As a Local Customer Service Representative, you'll be the voice of our brand in Atlanta, delivering exceptional support to Georgia residents while building meaningful relationships. Enjoy competitive pay, comprehensive training, and a dynamic team environment.
Responsibilities
- Handle inbound/outbound customer calls and emails for Atlanta-based clients
- Resolve inquiries regarding billing, services, and account management
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with local teams to address regional service challenges
- Maintain high customer satisfaction scores in the Atlanta metro area
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for Georgia-specific client needs
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication skills with Southern hospitality flair
- Ability to type 40+ WPM with accuracy
- Proficiency with CRM software (Salesforce, Zendesk)
- Reliable transportation to our Atlanta office
- Availability for flexible shifts including weekends
- Georgia residency preferred for local market knowledge