Job Description
Join Austin Connect Solutions as a Local Customer Service Representative and kickstart your career in Austin's thriving tech hub! We offer comprehensive paid training to equip you with the skills needed to excel in customer support. As a key member of our Austin-based team, you'll build meaningful connections while enjoying competitive pay, career advancement opportunities, and a supportive work environment in the heart of Texas.
Why Austin Connect Solutions?
- Industry-leading paid training program (4 weeks)
- Clear career path to senior roles
- Health benefits and retirement plans
- Flexible hybrid work options
- Competitive Austin salary
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues using CRM systems and internal resources
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Support new team members during training phase
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or willingness to learn
- Proficiency with Windows OS and web applications
- Excellent written and verbal communication skills
- Ability to work flexible schedule including weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening