Job Description
We are excited to announce an exclusive Hiring Event for Local Customer Service Representatives in Fort Worth, TX. If you are looking for a stable career with a company that values your input and offers growth, we want to meet you.
In this role, you will be the face of our brand, ensuring our customers receive the highest level of support. Whether resolving complex issues or answering routine questions, your positive attitude will make a difference every day.
Why Join Us?
• Competitive hourly pay starting at $18.00
• Comprehensive health, dental, and vision benefits
• Paid time off and holiday pay
• Career advancement opportunities within the company
• Supportive and collaborative work environment
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a friendly and professional demeanor.
- Resolve customer complaints and issues efficiently while adhering to company policies and procedures.
- Accurately document customer interactions and account information in the CRM system.
- Collaborate with team leads and other departments to ensure customer satisfaction and issue resolution.
- Identify opportunities to upsell products or services to existing clients.
- Maintain a clean and organized workspace and adhere to all safety protocols.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Proven experience in customer service, retail, or call center environments.
- Strong verbal communication skills with the ability to listen actively.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Reliable transportation and the ability to work on-site in Fort Worth.